T&CS

SHIPPING

All deliveries are subject to delivery costs which will be quoted in the order summary before a transaction is made. All costs are to be paid by the customer. It is the customers responsibility to make sure that if paying with a different currency it amounts to the correct GBP amount, if not an invoice will be sent for the remaining fee. 


You will receive a confirmation email once your order has been shipped with a tracking number.

You will be charged duties and taxes specific to your country upon reception. Please make sure to track your package and be aware if customs are trying to contact you.

We unfortunately cannot take responsibility for any package once it is in your country.

Please note that a signature is required to receive your order so please ensure someone is home or  arrange a time to attempt delivery.

RETURN POLICY

Returns are accepted within 14 days of delivery. Full refund issued within 5 days after the garment is returned to the address which will be provided in our email response after you have requested a refund. 

Garments must be undamaged and unworn to qualify for a refund or exchange. Exchanges are subject to availability. 

Made to order garments can not be refunded, if there is a problem with a made to order garment please get in touch with us via email below.


When we receive a valid warranty claim we will either repair the relevant defect or replace the product. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.


For all returns and exchanges email eckefaeistore@gmail.com.